Nassau Inter-County Express

FAQs

Where can I use mobile ticketing? You can use mobile tickets on all NICE buses. You CANNOT use mobile tickets on MTA bus or subway, Suffolk County Transit, or Long Beach Transit. Can I transfer to MTA Bus/Subway or Suffolk County Transit with mobile ticketing?

Mobile tickets can only be used on NICE buses. Rider that need to transfer to other transit systems must continue using current fare payment options. Drivers will NOT issue paper transfers.

Can I transfer to another NICE bus with the app? Yes! You can use the same mobile ticket to transfer to two other NICE buses within 2hr 15minutes.

If I lose cell phone service while trying to use my ticket, will my mobile ticket still work? Mobile tickets do not need cell phone or wifi service to be displayed; however, service or wifi is needed to purchase a ticket. You must purchase your ticket before boarding the bus. If you lose cell phone service after boarding the bus, you will still be able to activate and display purchased tickets. You will not be able to make any purchases or other changes until your cell phone or wifi service is restored.

What happens if my smartphone battery dies before I can show my mobile ticket, or it stops working? You are responsible for keeping your smartphone charged while riding with a mobile ticket. You MUST pay the cash fare if your smartphone is not working, so please plan accordingly.

Do mobile tickets expire? Mobile tickets expire 60 days after they are purchased. Please plan accordingly.

What types of tickets can I purchase with mobile ticketing? Since mobile ticketing is a pilot program, only pay-per-ride fares will be offered at launch. You can buy a single-ride ticket, or packs of 4, 6, 8, 12 or 20. If you purchase 20 tickets, you will receive 1 free (5% discount)! We will explore offering new fare products, such as unlimited ride passes, in future phases of the project.

If I am eligible for a reduced fare ticket (student/senior/disabled), how do I use mobile ticketing? Please contact us at NICE.ticketing@transdev.com to apply for reduced fare status, and we'll get you set up.

Why Mobile Ticketing? Why not SmartCards? NICE is also exploring SmartCard technology as part of our goal to revamp fare payment on NICE buses. The mobile ticketing pilot program is the first step towards a newer system.

Is mobile ticketing going to replace MetroCard? Will it replace cash? No, we will continue accepting all current fare payment options. Mobile ticketing will simply become another option for riders to pay their fare.

If I am traveling with friends and family, can I activate more than one ticket on my phone? Not yet but soon! Sometime this summer, an app update will allow you to activate up to four tickets at once.

Are there any fees for using mobile ticketing? The mobile ticketing application is free to download. When using the application, please be aware that mobile service providers set their own prices for data and usage. NICE is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the mobile application.

What happens if I lose my smartphone or buy a new smartphone? If you lose or purchase a new phone, you can transfer your tickets to your new device by logging in with your existing account. If you have issues transferring tickets, please email us anytime at NICE.ticketing@transdev.com or call 516-336-6600, Monday–Friday: 7:00am–5:00pm. Please include your application ID in all requests. This can be found within the application under Info > App Info.

What if I am having technical problems with the mobile ticketing application? If you encounter any technical problems or errors, please email us anytime at NICE.ticketing@transdev.com or call 516-336-6600, Monday–Friday: 7:00am–5:00pm. Please include your application ID in all requests. This can be found within the application under Info > App Info. Before you contact us, please check the FAQ to see if we answer your question there. If you have additional questions or are experiencing technical issues, please contact us on Facebook, or Twitter for the quickest response time.